FREQUENTLY ASKED QUESTIONS
Introduction to Chikoo
Chikoo is an android app and all you need to manage your store is an android smartphone and internet connection. Chikoo will soon be available on the Apple App Store as well for iPhone and iOS users.
Chikoo is currently designed for use in Pakistan.
Chikoo is currently designed for use in Pakistan.
Chikoo will charge you PKR 15/- only per order on your store regardless of the order size. There is no signup and setup cost which means you will only pay when you receive an order. This charge will become applicable as of 1st July, 2021. Until then the app is free to use.
No, Chikoo is not a marketplace. Chikoo is an app that helps you grow your business digitally.

Chikoo is meant for anyone who wants to sell online – from shop owners to facebook or Instagram sellers.

Businesses selling Grocery or Essentials, Fashion & Apparel, Mobiles, Electronics & Accessories, Pharmacies, Books & Stationery, Hardware, Fruits, Vegetables & Meats, Restaurants, Bakeries, Pan Shops, Arts, Crafts & Handicrafts, Gifts, Toys, Online & Home based businesses.

Chikoo is an eCommerce platform that anyone can use to build their online store. With Chikoo, you can create a simple and great looking eCommerce webstore that helps you manage and grow your business digitally.

Create an eCommerce webstore in less than 3 minutes
Manage products, inventory, payments, and shipping
Sell in multiple places, including web, mobile, social media, online marketplaces.

Chikoo is completely managed through a smartphone app which is cloud-based and hosted, which means you don’t have to worry about upgrading or maintaining software or web servers. This gives you the flexibility to access and run your business from anywhere with an internet connection.

Selling On Chikoo
Yes, you can create an order on your customers behalf within the Chikoo app by adding the customers information and products that have been ordered.
Yes, you can set a flat delivery fee for your online store. You also have the option to allow customers free delivery for orders over a certain amount.
You can sign in to your service account for the desired delivery service in Chikoo and book a delivery through your own account.
You can deliver an order through your own rider, or choose any delivery service. Some delivery services like Bykea, Rider, blueEx, TCS and Trax will be available to use within Chikoo app.

You will receive a mobile app notification every time you receive an order.

To manage your orders, go to the Order tab. When customers place an order, the orders are saved on this tab as “Received”. You can mark received orders as accepted, packaged, dispatched, delivered, or cancelled based on the customers’ response.

You can choose to manage inventory on Chikoo, by turning the inventory check on and typing in the quantity of a product you have for online sales. Once this number reaches zero, your product will automatically go offline.
Once registered, you can add products by scanning the barcode on the product, searching a product in the Chikoo database by name OR creating a custom product using your own images.
Download and install the Chikoo app from Google Playstore, enter your phone number, your business name and set your website URL. Your store is ready.
Payments on Chikoo
You can create a merchant account with FOREE, a third-party payments provider, which will allow you to receive online digital payments through Credit / Debit cards, account transfers or IBFT and through wallets like easypaisa, jazzcash etc.
You can request a call back from the help menu in the Chikoo app and notify the support representative that you would like to create a FOREE merchant account to initiate the process.
By default, Chikoo allows payments to be done as Cash on Delivery. Chikoo also allows digital payments through FOREE, a third-party payments provider.
My Account on Chikoo
Yes, multiple users with different roles like Store Manager, Picker, Rider etc. can be added to one Chikoo store and can manage the store together.
Your mobile phone number is the unique identification tagged to your account which has been verified with an OTP (One-Time-Password) upon registration. You may change it at any time by verifying the new mobile phone number with an OTP (One-Time-Password).